We Stand Behind
Every Instrument We Sell.
Our instruments are refurbished, tested, and verified to perform before they leave our facility. Our 6-month warranty covers parts and labor — so your lab stays running and your investment stays protected.
What Your Warranty Includes
Every instrument we sell is backed by a 6-month warranty covering defects in materials and workmanship. Here's what's included from day one.
How It Works If Something Goes Wrong
All warranty service is handled through our facility in Longwood, Florida. Between remote diagnostics and depot repair, most issues are resolved quickly.
Call or Email
Describe the issue. Have your serial and invoice number ready.
We Diagnose
Our techs troubleshoot with you remotely — phone, email, or video.
Get an RMA
If we need it back, we issue a return authorization number.
We Fix & Return
Repaired at our facility and shipped back on us.
Two Ways We Handle It
Ship-Back Repair
You ship the instrument or component to us. You cover inbound shipping — we cover the return via ground carrier once it's repaired.
Remote-Assisted Part Swap
For certain issues, we ship the replacement part to you at no charge and walk you through the swap via phone or video.
If It's Covered, Here's What We Do
We fix it or we replace it. Parts repaired or replaced during the warranty period are covered for the greater of the remaining warranty or 30 days.
Repair
We diagnose and fix the issue at our facility, then ship it back to you.
Replace
If repair isn't the right path, we provide a refurbished equivalent at no additional cost.
Tips to Keep Your Coverage Valid
A few straightforward practices keep your warranty intact and your instrument running the way it should.
Need more than 6 months? AMP Guard.
Extended warranty, priority support, annual preventive maintenance, parts discounts, and loaner equipment access. Available at time of purchase or within 30 days of warranty expiration.
Learn About AMP Guard →
This page is a summary of our warranty coverage. For complete terms including exclusions, limitation of liability, indemnification, and governing law, review the Full Warranty Terms & Conditions (ATI-WTC-002).
Questions About Your Warranty?
Our service team is here Monday–Friday, 9am–5pm EST.
Contact Us Anytime
Contact us for expert assistance in finding recertified lab equipment. Amp Tech Instruments prioritizes excellence, service, and sustainability, offering top-quality equipment at competitive prices. Our team is dedicated to providing tailored solutions and exceptional customer support.